The six fundamentals of customer operations forecasting
Philip Stubbs outlines six essential elements of forecasting for a customer operation
Using Python for contact centre planning – three application examples
Philip Stubbs outlines three areas where Python can assist with contact centre planning
How accurate forecasting benefits your customer operation
Philip Stubbs describes the benefits that accurate forecasting can add to a customer operation
The human element: how relationships drive better forecasting
Philip Stubbs discusses how interactions between humans are important to achieving forecast accuracy
Forecasting for Customer Operations using Python – how I got started
Philip Stubbs shares how he learned about Python in 2024
Recommended Forecasting Books
Two texts to help your forecasting become more accurate and useful
How can an established complex forecasting model be outperformed by a simple one?
Philip Stubbs suggests reasons why a simple forecasting model sometimes outperforms a more complex live model
Achieving better forecasting accuracy through error measurement
Philip Stubbs discusses why the measurement of forecast error within an operation plays a crucial step in helping to reduce such error.
How do you know if your forecasting is any good?
Philip Stubbs suggests a method to determine the quality of a forecasting model