Specialist Workforce Management consultancy & delivery

Atlantic WFM

Forecasting and planning that leaders can trust

Specialist WFM consultancy for contact centres and wider customer operations, improving service, colleague experience, cost control and commercial performance.

Trusted forecasts, reliable plans, more control of the operating day.

We help organisations find what is limiting performance, improve the planning routines behind day-to-day delivery, and build capability that lasts after the assignment ends.

WFM Review
Find out what is constraining forecasting, planning and operational performance

Forecasting
Create forecasts that leaders can trust when decisions on service, cost and staffing matter

Capacity Planning & Budgeting
See future staffing risk early enough to make better service, cost and budget decisions

Resource Planning & Scheduling
Build schedules that fit demand and reduce avoidable pressure on the operation

Real Time Optimisation
Give your operation more control of service, resource and risk during the operating day

WFM Function Development
Turn your WFM team into a function that shapes decisions and improves operational control

WFM System Install & Recovery
Make your WFM system trusted, usable and worth the investment

Chosen by leading organisations:

What clients value about working with Atlantic WFM

“Their forecasting and capacity modelling work was invaluable, giving us the clarity and confidence to size the teams correctly.”
Claire Hill, Customer Operations Director

“Phil built the whole forecasting and planning workflow from scratch and made it easy for the team to access and use.”
Louise Arnott, Senior WFM Manager, Sage

“His knowledge and insight have proved invaluable and provided us with practical, bespoke and flexible resource planning solutions.”
Neil Barber, CEO, Interact CC Ltd

Read full client stories