Specialist Workforce Management consultancy & delivery

Atlantic WFM

Confidence, clarity and control

Specialist WFM consultancy for contact centres and wider customer operations, improving service, colleague experience, cost control and commercial performance

More accurate forecasting, better planning, stronger results

We help organisations strengthen their workforce management capability for better decisions and improved outcomes

WFM Review
Independent review of your forecasting and planning to identify what is constraining performance and where improvement will add most value

Forecasting
Accurate, relevant forecasts that give leaders greater confidence in planning, budgeting and operational decisions

Capacity Planning & Budgeting
Capacity plans and budget views that give leaders greater confidence in balancing service, cost and colleague constraints

Resource Planning & Scheduling
Resource planning and scheduling that improves fit to demand, supports colleague experience and reduces avoidable operational pressure

Real Time Optimisation
Stronger real-time control and performance insight to manage variation quickly and protect service when pressure hits

WFM Function Development
The structure, capability and influence WFM teams need to support better operational decisions

WFM System Install & Fix
WFM systems implemented, fixed or optimised so they support the operation effectively and deliver value in practice

Chosen by leading organisations:

What clients value about working with Atlantic WFM

“Their forecasting and capacity modelling work was invaluable, giving us the clarity and confidence to size the teams correctly.”
Claire Hill, Customer Operations Director

“Phil built the whole forecasting and planning workflow from scratch and made it easy for the team to access and use.”
Louise Arnott, Senior WFM Manager, Sage

“His knowledge and insight have proved invaluable and provided us with practical, bespoke and flexible resource planning solutions.”
Neil Barber, CEO, Interact CC Ltd

Read full client stories